PROTECTING YOUR PRIVACY

Barrage pledges to be responsible to you in regard to the type of personal information we collect, how we use it and under what circumstances we disclose it. The privacy and the integrity of your personal information are important to us.

We are dedicated to being privacy compliant in all aspects of our business activities.

We pledge to be responsible to the public in providing our product and services and in the course of providing these services, in gathering their personal information. While we recognize and appreciate that many Barrage fans may be minors, children's privacy is also very important to us. We do not knowingly collect any personal or financial information from children under the age of 13, and we encourage parents to monitor their children's Internet usage.

Our Privacy Policy is intended to provide you with specifics of the information we may collect from you, how we use it, disclose it and retain it, and the guidelines that we adhere to in order to protect that information. Any personal information you provide to us is managed according to Canadian privacy legislation, the Safe Harbour provisions in the United States, the European Union Privacy Directive, and the Data Protection Act in the United Kingdom. Additionally, we aim to adhere to a coherent privacy policy for those regions of the world that may not have privacy legislation at this time. This means that prior to or at the time of collection you will be informed that your personal information is being collected, the purpose(s) of collection, use and disclosure, and the name and contact information of our Privacy Officer so that you can ask any questions that you may have in regard to the collection, use and disclosure of your personal information.

We will from time to time review and revise our Privacy Policy, and any amendments will be implemented as soon as reasonably possible in our office location, and on our web site. Policy amendments apply to personal information collected from the date of the posting of the amendments and to existing information held by Barrage. As such, this Privacy Policy applies to existing information we have collected from you to date.

INFORMATION WE COLLECT, THE PURPOSE OF COLLECTION AND HOW WE COLLECT IT

Web Privacy
In order to operate this web site, we automatically collect web site reporting activity information, such as browser type, type of operating system you are using, name of your Internet service provider, and the pages you visit to allow us to assess how to improve your experience on our web site, how long individuals spend on our site, and which pages or features receive attention. This allows us to further manage and develop our business and operations by assessing the usage of our web site and services. It may also be used for internal purposes such as marketing and industry reporting. None of this web site reporting activity information is personally identifiable to you.

Cookies
A cookie is a file containing information about a user that is sent to a central computer each time a request is made. The server uses this information to customize data sent back to the user and to log the user's requests. The cookies on this web site only contain information about the user's shopping cart items and not about the user while shopping and browsing. Cookies are only sent to our third party e-commerce facilitator when an order is made. Their server uses this information to customize data sent back to the user and to log the user's requests. We treat this information in the same manner and pursuant to the same legislation as other personal information that we collect.

The Fan Club
When you register with us to be a Member of The Fan Club, we only require your name, city, state, zip/postal code and e-mail address. Registering as a Member of The Fan Club allows us to create a profile for you to facilitate your browsing experience with us. You provide all of this personal information on a voluntary basis, and you do not have to register unless you would like to be a member of The Fan Club. Registered members of The Fan Club will be put on our mailing list and will receive e-mail communications by way of newsletters, bulletins or special offers. You can easily unsubscribe from being a member by using the UNSUBSCRIBE feature found at http://www.barrage.org/unsubscribe.html.

You can order products from our site without being a Member.

Registering and Participating in Barrage's Workshops
By registering for a Barrage Workshop, you consent to the collection, use and necessary disclosure of the personal information provided during the application and selection processes. Our Workshops are generally designed for participants aged 14-18 years, so we do not collect information from children under 13. We collect your personal information in this process in order to assess your qualifications and suitability to participate in the Workshop. We do not sell, rent, or provide your personal information collected through your inquiries or participation in any of our Workshops to any third party.

The Store
When ordering products from us, we collect your name, mailing address, evening telephone number, and e-mail address in order to know to whom and where to send your purchases. For payment of your purchases, we require your credit card number, the name on the credit card, and expiration date, or a personal cheque or money order. Your personal cheque will have your personal information and banking information, any paper record associated with that information is stored on our office premises under lock, and retained for 3 years until it is deposed of by shredding.

Credit Card Security
We endeavour that every transaction made with us is as secure and safe as possible. You have several payment options by which you can send your credit card information to us: through the on-line ordering mechanism on the web site which is hosted by a third party e-commerce facilitator, by ordinary mail or facsimile. Each of these methods is anticipated to provide you with a secure shopping experience.

For on-line purchases, a third party e-commerce facilitator stores this information on its servers from which we access it and a real person processes your order manually through our non-online banking processes. Please refer to the Privacy Policy of our third party e-commerce facilitator, Storesonline, for more information. Barrage does not store any of your credit card information online, which makes it virtually impossible for your credit card information to be stolen through our web site. The paper record created when we access your order from Storesonline is then stored on our office premises under lock, and retained for 3 years until it is deposed of by shredding.

For mail or fax purchases, the credit card information for your purchase is processed by a real person, and not connected to the Internet in any way. We consistently ensure that your contact information and credit card transactions are secure and safe through the most convenient and efficient methods available.

In the event there are fraudulent or unauthorized charges on your credit card, your bank cannot, by law, hold you liable for any charge over $50. If your bank does hold you liable, Barrage will cover the entire liability, up to the full $50, if the unauthorized use of your credit card resulted, through no fault of your own, in purchases made at Barrage while using any of our secure payment options. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

 

HOW YOUR PERSONAL INFORMATION IS USED, SHARED AND DISCLOSED

Order and Payment Processing, Customer Service, Credit Card Issuers and Quality Assurance
We use personal information to help us efficiently perform transactions with you, to deliver the products or services you have requested, to perform quality assurance, sales analyses and other business analyses, and to contact you in connection with events for which you purchased tickets (including event confirmations, changes and cancellations). In some cases we may use service providers to help us perform some of these tasks, including, but not limited to, processing or fulfilling your orders or performing customer service, business analyses or quality control (e.g. postal or delivery services to deliver your purchases to you), and we may share your personal information with these service providers for the limited purpose of delivering that service to you. In order to ensure the integrity of your personal information we require these services providers to enter into confidentiality agreements in regard to handling your information.

Disclosure of Personal Information for Legal Reasons
We may be required to disclose specific personal information when such disclosure is necessary to comply with law, to cooperate with law enforcement or to protect the interests or safety of Barrage. Whenever possible, you will be advised prior to such disclosure. Your personal information may be passed on to a third party in the event of a transfer of ownership or assets, or a bankruptcy of Barrage.

Barrage may assign, sell, license or otherwise transfer to a third party your personal information in connection with an assignment, sale, joint venture or other transfer or disposition of all or substantially all of the assets or shares of Barrage.

Sharing Your Personal Information
We do not sell, license, rent, lease or otherwise make available any of your personal information with third parties, unless required by law, of which disclosure you will be informed prior to or contemporaneously with such disclosure, citing the appropriate statute under which the disclosure is required. We may collect aggregate statistics about visitors to our site; Members of The Fan Club, purchasers, sales, traffic patterns and related web site information, but these statistics will include no personally identifying information.

We may share anonymous, aggregate demographic or transactional information with advertisers and other third parties so that they can tailor their advertisements and communications to the appropriate audience, as well as with our business partners to tailor our services to better suit our customer profile.

How you can access, and control the collection, use and disclosure of your personal information, or contact us:

At any time, you may fill in and submit online, or download the Request For Access To Information And Complaint Form and submit it by mail to:

Privacy Officer

Barrage
1829 Ranchlands Blvd NW, Suite 224
Calgary, AB  T3G 2A7
Canada

Request For Access To Information And Complaint Forms are also available for pick-up at the above address. Your Forms will be reviewed and you will be contacted within 30 days of our receipt of your Form to address your concerns.

To remove your information from our lists, please fill out the Request For Access To Information And Complaint Form and fill in that particular section of the Form.

Please feel free to contact our Privacy Officer at: privacy@barrage.org, if you have other questions, comments or concerns about our Privacy Policy or practices, or send us your written inquiry by regular mail to the Privacy Officer at the above address, and we will happily review your concerns within 30 business days and contact you. In order to provide the most efficient services to you and all of our clients, we are unfortunately unable to address any privacy questions or concerns through telephone inquiries.

If you send us e-mail or use our feedback form to contact us, you will be providing us with some personal information including your name, e-mail and perhaps information about your personal circumstances. This information is only used to process and respond to your question or comment, and is collected in compliance with privacy legislation. This information is not disclosed except to authorized employees who need it to answer your question and for no other purpose.

SECURITY AND CONFIDENTIALITY OF YOUR PERSONAL INFORMATION

Maintaining the integrity, security and confidentiality of your personal information is one of our highest priorities. Our employees are trained in our privacy practices and the proper handling of personal information. Access to your personal information is limited to the employees that need it in order to provide the products and services that you request from us. We are committed to maintaining strict physical, electronic and procedural safeguards that comply with provincial and federal legislation to protect your personal information. We consistently review and improve our security standards, practices and procedures as needed to protect against unauthorized access and use of the personal information.

Length of time of retention of your personal information
We only retain your personal information for as long as necessary for the purposes for which we have collected the information, and/or as required by statutes.

Limits to our privacy policy
Barrage's Privacy Policy only applies to our products, services, web site and employees, and DOES NOT apply to any links to other resources provided on our web site or recommendations made by our employees for products and services not directly offered by us. These other resources may operate under different privacy practices for which you have the sole responsibility of reviewing, as we have no control over the information submitted to or collected by these other entities, including our third party e-commerce facilitator, StoresOnline Inc.